Current Issues

Regular Industry Development Updates, Opinions and Talking Points relating to Manufacturing, the Supply Chain and Logistics.

Compliance Management – it’s time for joined up thinking

How joined-up approach to compliance data transforms the overhead & provides insight that can deliver additional efficiencies throughout the business

Compliance Management – it’s time for joined up thinking
Transport Operators’ compliance requirements can be hugely time consuming. Yet not only is the manual process of downloading and accessing tachograph data inefficient, companies are also unable to maximise use of this data to rapidly highlight and address key operational problems.

How long does it take to identify unaccounted mileage of a vehicle – and how long to evaluate the cause? Does the business have any idea of the number of drivers with nine or more penalty points – and the potential risk associated with driver shortage if they are banned? Is there any way of spotting a spike in penalties – and if so, taking early action such training and awareness or modifying delivering schedules?

Digital technology, including telematics, provides the chance to fundamentally transform compliance. Automated remote download of tachograph data not only removes the day to day burden, enabling operators to focus on more productive activities, but critically provides early visibility of potential problems. As Andrew Tavener, Head of Marketing, Descartes UK, explains, a joined-up approach to compliance data not only transforms the overhead but provides insight that can deliver additional efficiencies throughout the business.

Business pressures
Over the past few years Transport Operators have invested in digital technology to improve operations. Telematics, for example, combined with intelligent algorithms have enabled operators to achieve the route optimisation that has become essential to meet evolving customer demands. Real-time vehicle visibility has delivered new levels of business agility, providing operators with the chance to reroute vehicles on the fly in response to a raft of issues such as unexpected delays or new deliveries or pick-ups.

In contrast, however, to this highly slick and efficient operation, Transport Managers are still burdened by an incredibly manual compliance overhead. Manual downloads of tachograph data - every 90 days or sooner for vehicle unit data and 28 days or sooner for driver card data, are both time consuming and disruptive. Operators can spend 30 minutes per vehicle each week downloading tachograph data. Given the route optimisation process has to include drivers’ hours compliance and the pressure on driver resources – and the spike in driver wages – this unproductive time is both frustrating and expensive.

Clearly the compliance model has to change. Rather than manually downloading VU tachograph or driver card data, this information can now be automatically downloaded remotely via installed telematics devices. In addition to the obvious time savings associated with this automatic and remote download model, digital access to this data opens the door to a far smarter approach to compliance management.

Rapid Insight
Typically, the data routinely collected to ensure Transport Operators remain compliant is under-utilised. Managers spend time cross referencing vehicle and driver data in a bid to resolve unaccounted distance; but otherwise information is often collected and locked away. From paper-based vehicle safety checks onwards, this information is only pulled out again should an incident occur that requires verification.

Yet this data offers huge potential value to any company. Combining digital tachograph analysis and reporting, driving licence and driver CPC verification with the DVLA plus digital driver vehicle safety checks, all in one location, transforms the way this data can be used – for both compliance and operational processes.

The first step is to increase the frequency of tachograph data downloads – with remote, automated download via telematics, tachograph and driver card data can now be downloaded every day the vehicle is used. With the addition of a mobile app to support manual vehicle safety checks, operators can both ease the enforcement process and create a deeper compliance information resource. Drivers can be prompted to follow the required checks, ensuring the correct process is followed; an audit trail provided through location and timestamps; while the ability to attach photographs enables drivers to highlight any areas of concern.

With a single source of compliance data, companies can leverage automation to move from reactive to proactive management by exception. For example, automated processes for analysing vehicle and driver tachograph data ensures any unaccounted distance is immediately flagged to the Transport Manager. This ability to quickly identify and remedy such issues is far more effective than the current model of reactively addressing a problem that has been occurring for up to three months. A proactive, exception led approach can also be applied to vehicle safety checks – Transport Managers can easily see if the expected number, location and duration of vehicle checks, has not been recorded.

Driver Management
Similar benefits can be achieved with proactive driver compliance. For example, drivers incurring penalty points create a significant level of business risk – especially when nine out of ten drivers admit they would not automatically inform their employers. The status of a driver’s licence has a number of implications, from potentially invalidating insurance to reputational damage, especially if a driver has been pulled over for using a mobile phone or dangerous driving. Furthermore, given the estimated 50,000 shortfall in qualified HGV drivers, Transport Managers need a way to identify those drivers at risk of being banned, and mitigate the potential risk of driver shortage within the business.

With a smart approach to compliance management, operators can ensure drivers’ licenses are routinely checked to ensure penalty point information is up to date. However, there is no need to treat all drivers the same: the value comes from leveraging this data to focus activity on those drivers that cause the biggest problems or are at the most risk of being banned. Setting up a risk profile for each driver will determine the frequency of checks - a driver with nine points should clearly prompt more attention – a monthly check, for example - than one with zero to three points, who could be checked just twice a year.

In addition to enabling firms to keep track of ‘at risk’ drivers, this insight can also identify trends in driver activity. If there is a sudden spike in speeding penalties or drivers’ hours infringements, what is the issue? Are drivers not being allocated enough time to make deliveries or is there a culture that needs to be addressed through training? A Transport Operator with a large number of drivers on nine points is clearly at risk of driver shortage and can be proactive in addressing this potential problem.

Telematics information has without doubt become an essential component of Transport Operators’ push towards more agile and efficient business. The ability to extend the value of this model by remotely transmitting tachograph and driver card data enables operators to address the resource draining compliance overhead. However, while the time saving of automated remote download of tachograph data is compelling, it is the ability to focus on the exceptions, rather than the compliant operations, that transforms the burden and enables businesses to drive additional value from this compliance data

Phil Reuben
Executive Director, SCALA Consulting
How will the Coronavirus impact businesses?

Phil discusses how the epidemic is likely to impact UK businesses.

Matt Quinn
Vice-President, Northern Europe, CHEP
Zero Waste World

Q&A with Matt Quinn, CHEP Vice-President, Northern Europe that sets focus on Zero Waste World

Sian Hopwood
SVP B2B Operations, BluJay Solutions
Black Friday - Can the Supply Chain Survive?

Sian told SUPPLY CHAIN TIMES why she believes businesses could reap the rewards if their supply chains are up to scratch

Craig Summers
UK Managing Director, Manhattan Associates
October retail figures signal a competitive seasonal hire market

Craig commented on recent data compiled by the British Retail Consortium and KPMG, showing rise in value of retail sales in October 2019 vs Oct. 2018

David Griffiths
Senior Product Marketing & Strategy Manager, Adjuno
Black Friday: more than a bargain

David explains why Black Friday has to become more than just a bargain-hunting game for consumers

Hilary Rundle
Director, Bis Henderson Recruitment
Five Key Questions on Gender Diversity In The Supply Chain

The corporate world may be actively pursuing initiatives to improve gender diversity within senior management teams, but progress appears slow.

Martin Ford
Senior Vice President United Kingdom & APAC, GTT
Agility in response to uncertainty is the key for UK business competitiveness

British businesses can still prepare for the future and improve both productivity and competitiveness

Craig Summers
Managing Director, Manhattan Associates
Finding the Profit in Personalisation

Personalisation is nothing new, however, it's something that many organisations fail to get right, particularly when it comes to the basics.

Michael Meizer
Area VP, EMEA Solutions & Professional Services, E2open
How will 5G affect the supply chain?

Will faster, more responsive and agile 5G connectivity represent an upgrade or a gamechanger for supply chains?

Andy Kaye
CEO, Bis Henderson Group
Risks over Brexit raise need for skilled Interim Supply Chain Executives

"Even if the UK finally leaves the European Union on 31 October, the bad news is, that isn’t the end"

Craig Summers
UK Managing Director, Manhattan Associates
What does AI really mean for retailers?

Craig warns against falling for AI gimmicks, how to leverage AI to its full potential, promote predictability & deliver a greater customer experience

Steve Richmond
Director Logistics Systems, Jungheinrich UK
Automation is the foundation for intelligent intralogistics

From anticipatory logistics to blockchain & connectivity through to Internet of Things (IoT), Steve considers the future of intelligent intralogistics

Ian Hall
COO, Atheon Analytics
7 things to plan in September to get right in grocery retail

Pragmatic, real-world & data-driven advice to help prevent grocery retailers & suppliers from making avoidable mistakes and missed sales at Christmas

Pól Sweeney
Vice President of UK Sales and Business Management, Descartes
Taking a smart approach to dock appointment scheduling

Pól outlines the transformation in the speed and responsiveness of DC operations - critical for ‘just in time’ supply chain

Alex Saric
Smart Procurement Expert, Ivalua
The business impact of the new PM’s approach

Smart procurement expert Alex Saric warns that businesses trading with the EU need to urgently review supply chain operations ahead of Brexit

Guy Cuthbert
CEO, Atheon Analytics
Bring clarity of purpose to fixing food waste

Identifying the impact that waste has on sales margin and customer perception, and looking at the steps we can take to reduce total waste

David Griffiths
Senior Product Marketing & Strategy Manager, Adjuno
Putting your brand in the hands of AI

Entrusting data and brand values to Artificial Intelligence and Machine Learning could prove to be your hero, not your villain.

Andreas Koenig
CEO, ProGlove
Wearable Technology - bringing data to the user and unlocking worker potential

The rise of the machine is fuelling essential discussions about the future role of workers – not least within logistics

Mike Thornton
Head of Manufacturing , RSM
UK manufacturing downturn mirrors other developed economies

Commenting on the latest results from the Markit/CIPS PMI manufacturing survey

Johannes Panzer
Head of Industry Strategy for Ecommerce, Descartes Systems UK
Is digitisation the key to preventing cross-border landed costs from disrupting international ecommerce?

How ecommerce organisations can ride the storm of uncertainty to international retail success.

Paul Croft
Director, 3DGBIRE
Taking the Hype out of the Innovation Cycle

From disrupting supply chains to rethinking material use and ending over-engineering, innovation is gaining pace.

John Perry
Managing Director, SCALA
Companies lose millions by side-lining procurement teams, research shows

SCALA surveyed a selection of the UK’s best-known businesses and 3PLs

Richard Seel
Managing Director Supply Chain & Logistics, Delaware
Meeting the Challenge of Supply Chain Efficiency – How Manufacturers Can Achieve their Goals

The process of building efficient sustainable supply chains is becoming increasingly difficult, manufacturers must ensure they don’t fall behind.

Olivier Binet
Managing Director International Markets, InPost
How to build sustainability into last mile deliveries

Why streamlined delivery is at the heart of a green supply chain

Ron Volpe
Global Vice President Apps Business Development, Tradeshift
Under-Pressure Retailers Turn to D2C to Level the Playing Field

‘Retail apocalypse’ continues to ravage the high street - 2,700 closed UK Retailers in 2018

Craig Summers
UK Managing Director, Manhattan Associates
Margin Erosion is turning the spotlight on the Warehouse

Craig explains how the next generation of warehouse operations will not only halt margin erosion but deliver new levels of retail profitability.

Simon Runc
Principal Visual Analyst, Atheon Analytics
Unlocking the Value in Data

The Science of Visualisation

Steve Purvis
Operations Director, Bis Henderson Space
Brexit Uncertainty Highlights Need for Flexible Logistics Strategy

Reassessing the balance of risk to supply chains and the potential horrors of trying to find well-located warehouse space

Alan Gunner
Business Development Director, Adjuno
Starting at the source: achieving a sustainable supply chain

Alan outlines why the key is for organisations to take control and focus on achieving full visibility

Craig Summers
UK Managing Director, Manhattan Associates
Conquering Connected Commerce

From the omnichannel dream to the retail reality, paving the way for future prosperity

Mark Jolley
EMEA Manufacturing, Transport & Logistics Solutions Sales Lead, Zebra Technologies
Augmented Reality is becoming a Retail Reality

4 ways this advanced technology is improving the shopping experience

Craig Summers
UK Managing Director, Manhattan Associates
The Cost of Doing Nothing

Retailers that continue to innovate, listen to their customers and invest in technology will reap the rewards;

Sam Ireland
International Marketing Manager, Loftware
Are You Navigating Global UDI Compliance?

If so, you won't won't want to miss this year’s European UDI Forum, taking place in Brussels, April 24-25

Stephen Cameron
Business Development Director, SWRnewstar
How the Resource and Waste Strategy Can Empower Industry

The DEFRA’s Resource and Waste Strategy sets out to reduce waste, get businesses to place sustainability higher up the priority list

David Jinks MILT
Head of Consumer Research, ParcelHero
No more fashion victims - retailers will flock to copy ASOS’ returns clampdown

ASOS’ new crackdown on ‘wardrobing’ will be replicated by most stores, says ParcelHero

Georgia Leybourne
Senior Director International Marketing, Manhattan Associates
Are we embracing the profit potential of the over 50s?

Far more demanding in their retail habits, more likely to invest in big ticket items, much more money to spend vs the younger generation.

Jon Moody
Chief Executive Officer, SSG Insight
The Future of Supply Chain Management

SSG Insight CEO Jon Moody discusses the importance of adopting a digital supply chain in a post Brexit Britain and Industry 4.0

David Luttenberger
Global Packaging Director, Mintel
Mintel announces top global packaging trends for 2019 and beyond

Mintel, the world’s leading market intelligence agency, has today announced four trends impacting the global packaging industry in 2019 and beyond

Stephen Cameron
Business Development Director, SWRnewstar
Primark's move to 100 per cent sustainably sourced cotton should be commended

Primark is one of the latest retailers to announce new measures to become more sustainable by launching 100% sustainably sourced cotton jeans.

Marc Corriveau
Account Manager, Loftware
Changes in packaging result in ROI for F&B products

If you work for a food and beverage company, you may have noticed something about your competitors

John Perry
Managing Director, SCALA
Why an extension is best for British businesses

It is likely that the prime minister will now have to request a long extension to article 50 at Thursday's Brussels summit

Will Broome
CEO, Ubamarket
Increasing competition in the digital age will be beneficial for the high street

Increasing competition regulation during the digital age will not only be beneficial for consumers

David Jinks MILT
Head of Consumer Research, ParcelHero
Booking a courier? No printer required, says ParcelCompare

It’s a common misconception that a printer is essential when booking a courier pick-up.

John Perry
Managing Director, SCALA
Why an extension is best for food and drink businesses

Given that the Brexit referendum was only advisory, not in any way binding, there have really always been four potential outcomes open to us

Graham Parker
CEO, Gravity Supply Chain Solutions
Mitigating The Risks Of Trade Wars And Tariffs

As trade wars heat up, businesses need to protect their profit margins from increased tariffs.

Sam Ireland
International Marketing Manager, Loftware
How Brexit Will Impact Supply Chain Labeling?

The clock is ticking for the United Kingdom and European Union to finalize plans for the UK’s departure from the EU.

Sid Holian
Managing Director, Bis Henderson Consulting
Three critical steps to a hi-tech, agile supply chain

Retailers are facing a new reality and as a consequence supply chains must change.

Manu Tyagi
Associate Partner, Retail and Consumer Goods, Infosys Consulting
M&S and Ocado have signed a £750 million deal to take M&S groceries into the home delivery market

M&S’ deal with Ocado marks the high street retailer’s continued fight for survival, as it enters into the home delivery game.

Olivier Frère
Serialisaton Expert, Zetes
Understanding the Tobacco Products Directive

In a recent report issued by KPMG it was estimated that last year, counterfeit and contraband cigarette consumption was 8.7 % of total use in the EU