Retail

Retail supply chain software for enhanced supply chain efficiency, encompassing warehouse & transportation solutions, inventory control, and strategic/planning modules.

Ryder Disrupts E-Commerce Industry by Enabling Manufacturers to Go Direct to Online Consumers

Ryder’s alternative to third-party marketplaces delivers 270% volume increase with 99.9% on-time delivery in peak season for a global manufacturer

12-Feb-2019
Ryder Disrupts E-Commerce Industry by Enabling Manufacturers to Go Direct to Online Consumers
Ryder System, Inc., a leader in commercial fleet management, dedicated transportation, and supply chain solutions, announced today an e-commerce fulfillment solution set to transform the way many manufacturers do business online, offering an alternative to third-party marketplaces by fulfilling orders of manufacturer products direct to consumers. With Ryder’s new solution, manufacturers of small to large parcel goods across all industries gain greater control over product selection, inventory management, pricing strategy, and customer service, all while maintaining critical speed to market.

Ryder’s new e-commerce fulfillment solution includes the opening of two purpose-built, multi-client facilities located in Perris, Calif. and Fort Worth, Texas, as well as the expansion of an existing Ryder-managed warehouse in Douglassville, Penn. The three facilities are slated to be fully operational by May and will service – among other customers – a globally recognized small appliance manufacturer, with which Ryder’s e-commerce fulfillment solution has already delivered tremendous growth during an initial pilot phase.

“Just ahead of the peak holiday season, we transitioned our client from a third-party marketplace to Ryder’s e-commerce fulfillment solution and immediately delivered double-digit, week-over-week volume growth,” said Steve Sensing, Ryder President of Global Supply Chain Solutions. “During the period of Black Friday and Cyber Monday, Ryder delivered a 268 percent increase over expected volume and achieved 99.9 percent on-time and in-full shipping accuracy.”

Flexibility & Scalability
Ryder’s new purpose-built, multi-client facilities – designed specifically for high-volume e-commerce fulfillment – are flexible and scalable, both in terms of space and labor. During this past peak holiday season, Ryder was able to rapidly scale up headcount 100 percent to meet its customer’s unexpected high seasonal demand, which reflected an average of 66 percent increase in volume growth week-over-week for 10 consecutive weeks.

Additionally, contrary to industry standards, Ryder will remain carrier agnostic. The decision to foster relationships with many qualified carriers ensures Ryder customers maintain speed to market, as well as cost and service targets, even when capacity is tight.

With the additional e-commerce fulfillment facilities strategically located, Ryder can deliver small to large parcel goods to 95% of the U.S. in two days or less.

Ease of Entry
Ryder’s e-commerce fulfillment solution minimizes the barriers to entry for manufacturers wanting to gain greater control of their products and service levels. This includes: a streamlined on-boarding process to ensure customers are operational quickly; specially trained Ryder teams provide customers with human resources, call center, and IT capabilities; best-in-class warehouse order and management systems; and full reverse logistics capabilities, as well as a complete suite of value-added services such as private labeling, bagging, gift wrapping, hand-written notes, and engraving.

The new e-commerce fulfillment solution for small to large parcel goods is an additional service offering by Ryder, which also operates one of the largest last-mile delivery solutions for big-and-bulky goods. Ryder Last Mile provides home delivery and white-glove installation for everything from furniture to large appliances, with 136 facilities covering 95 percent of the U.S. and Canada within a two-day timeframe.

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