Retail supply chain software for enhanced supply chain efficiency, encompassing warehouse & transportation solutions, inventory control, and strategic/planning modules.

Health food supermarket chain Planet Organic rolls out itim retail software to support expanding business

Planet Organic has implemented a new retail enterprise suite through specialist IT provider itim

Health food supermarket chain Planet Organic rolls out itim retail software to support expanding business
Planet Organic, the UK health food retailer that serves over 50,000 customers a week with freshly-squeezed juices and a wide range of organic ambient and chilled foods, has implemented a new retail enterprise suite through specialist IT provider itim.

Al Overton, Buying Director at Planet Organic, says that the business needed a “platform to allow for future growth and a stable, end-to-end solution” to help manage everything from the daily ordering and replenishment of products on shelves to planning promotions and processing supplier invoices.

Supermarket smoothies
The £35m retailer stocks over six thousand different lines, and around fifty new products are introduced each week. Products range from organic fruit and vegetables to organic bread and meat and sustainable fish from British waters. Every day, staff using handheld devices can simply scan items required for automatic ordering through a network of around 140 suppliers, with multiple deliveries a day to seven London-based stores. Stock is also regularly transferred between stores, especially organic fruit and vegetables which are used to make freshly-squeezed juices in cafés in all its stores, accounting for almost a third of annual sales.

“Our cafés can get particularly busy and we have to be able to process transactions at the checkout quickly and efficiently, which is something itim’s technology enables us to do,” says Overton.

Over half of its customers tend to be under the age of forty and a large proportion of students and young people flock to its stores and cafés in search of turmeric lattés and veggie lunch boxes, often lured by promotions and affiliations with local gyms and clubs. Planet Organic uses itim’s software to manage around 600 products on promotion at any one time and to boost sales with planned multi-buys and deals that are largely funded by suppliers.

Online sales for direct delivery to a customer’s home are growing at about thirty percent a year, so doing this efficiently is paramount to success, it says. The company now has one central database to manage both online and bricks-and-mortar stores, instead of the two separate systems it was running before. Previously, this meant having to upload thousands of products twice, which was very time consuming and led to manual errors and duplication of data.

“We didn’t want to end up bolting on different modules and running multiple systems across different channels,” says Overton.

The retailer can now hold all the necessary information on one central database, including all the additional information it supplies on whether products are suitable for vegans, special dietary requirements (such as gluten or dairy-free), or details on ingredients used in its natural beauty brands and a wide range of high quality health supplements.

Speeding up delivery
“Our retail operations and our delivery process are now much more efficient,” says Overton. “Itim’s central database is more accurate and gives us improved ordering ability and visibility of stock levels.”

Planet Organic makes about 1,200 deliveries a week throughout different boroughs of London, giving the option of same-day deliveries within selected time slots. It also delivers nationwide.

Overton adds that picking for online deliveries has greatly speeded up thanks to staff now being able to use tablet computers on supermarket trollies to pass swiftly through the stores selecting the right products ordered.

“Before, we had bottlenecks at the till because every product for multiple online orders had to be scanned through a checkout,” he says.

Finance and time savings
Planet Organic has also managed to save a considerable amount of time by switching to EDI (Electronic Data Interchange, a standard for exchanging information between IT systems) and itim’s invoice matching solution, Didos. So, instead of previously having to manually process 120,000 pieces of paper a year, now, everything is electronically processed with invoices automatically matched against delivery notes. This has led to fewer queries on invoices and means being able to process higher volumes with less staff.

“The time-consuming process within invoicing was one of the factors limiting our potential for future growth,” says Overton.

The ease and speed of setting up promotions and discounts is much more efficient too, including being able to review the attractiveness of offers and seeing quickly what works and what doesn’t.

Eric Adatia, finance director at Planet Organic, says he particularly likes the management reporting capabilities of itim’s software and the ability to “slice and dice” and provide meaningful insights on sales performance.

Improved financial reporting and accuracy has also led to a reduction in unknown margin loss by fifty percent, which were discrepancies attributed to wrong pricing and stock information while using its previous systems. For example, stock loss figures from stores not reporting wastage correctly, or more often than not from theft, were previously hovering around four percent. This margin loss has now been reduced to two percent after running the new systems.

Now that the company is equipped with better technology, it says it should soon be able to open more stores in London and launch more of its own branded range of organic products. It also intends to focus more on generating personalised offers and promotions for customers, as well as improving the integration with its suppliers for online orders.

“We chose itim because we liked the joined-up nature of having everything we needed to run a retail enterprise on one platform, rather than lots of separate pieces,” concludes Adatia. “The technology gives us room to develop and grow.”

Manhattan Associates and Newmine Partner to Advance Unified Commerce

Newmine joins the Manhattan Value Partner (MVP) program of leading supply chain and logistics, inventory, and omnichannel commerce providers.

LC Waikiki Leads the Fashion Pack with Infor

Global Fashion Retailer Invests in Infor CloudSuite PLM for Fashion to Boost Agility and Drive Rapid Growth

Replenishment As A Service (RaaS): A New Approach To Customer Retention

Research shows that acquiring new clients is six to seven times more expensive than retaining the ones you have.

Figures reveal mobile pallet could release 600,000 staff hours into UK convenience stores

The figure is revealed in CHEP UK & Ireland’s new guide which assesses the current challenges facing the sector.

Half of UK CIOs & CTOs invest in in-store digital capabilities to replicate the convenience of online services

New research by REPL Group reveals UK retail CIOs & CTOs are investing in up-to-date pricing and quicker payment options in-store.

REPL Creates Workforce Management Function in Microsoft Teams to Drive Employee Engagement

REPL integrate JDA Workforce Management with the Microsoft Teams interface to allow access to almost real-time employee information

Coop Sweden to Improve Availability and Reduce Waste with JDA

Leading Swedish grocery retailer to deploy JDA’s Category Management solutions to allocate space & localize planograms across 800+ grocery stores

Eco-conscious shoppers expect retailers to foot the bill for greener deliveries

Most British shoppers want eco-friendly online deliveries, but six in ten (62%) will not pay any extra for them

Cover Genius delivers for ShipStation’s global merchant network

ShipStation partners with global insurtech to offer merchants customer-centric insurance solutions

Honeywell Helps Apparel Logistics Group Triple Daily Output from its E-Commerce Distribution Center

Honeywell announced agreement to help the retail supply chain services provider via automated material handling solutions.

Bureau Veritas Advises the Food Industry to Lead On Sustainable Procurement As Demand Grows

Record numbers of consumers turn away from firms with a negative environmental and social impact

Boxing smart to slash carriage costs

Over-sized boxes often distresses consumers and at the same time shippers pay excessive charges to ship fresh air.

Meyer adopts new HMRC Customs Declaration Service with Descartes

Meyer, the UK's largest kitchenware supplier and importer, has been one of the first retailers to successfully transition to the new HRMC (CDS)

Four steps to achieving successful demand forecasting

Forecasting remains one of the top three issues suppliers face

Atos to migrate the infrastructure of international retailer Damart to the cloud with Google Cloud

A 6-year contract for digital transformation combining Google Cloud Platform (GCP) and Atos’ Digital Private Cloud platform/

REPL supports BP to drive a global Retail Site transformation programme

New cutting-edge head office, back office and stock management system to operate in thousands of BP retail stores globally

Manhattan Associates and BRP Consulting Work Together to Deliver Next-Generation Unified Commerce Platform

The new partnership to deliver next-generation omnichannel and point-of-sale solutions that aid seamless, holistic shopping experience

Imagination Park Acquires Key Patents for the Augmented Reality Industry

Patent Portfolio Covers Augmented Reality and Location Based Games

IBM comes to offline retailers’ rescue with smart mirror technology in India

IBM is working on smart mirror technology to enhance the shopping experience and facilitate informed decision making for offline retailers

Retail Technology Firm Wins Queen’s Award for International Trade

REPL Group has today been announced as a winner of the prestigious Queen’s Award for Enterprise in the International Trade category.

Zorro Abarrotero Optimizes Space Plans with JDA

Leading Mexican retailer implements JDA Space Planning to enhance information processing and customer experience

Wincanton wins eFulfilment brief for Homebase

Full carrier management service to drive positive customer experience

JDA and Panasonic to Establish Joint Venture Company in Japan

Strategic agreement aims to expand provision of companies’ joint solutions to optimize factory, warehouse and retail digital supply chain operations

Ubamarket partners with Henderson Technology bringing in-store innovation to retailers and shoppers

Ubamarket has announced an innovative partnership with Henderson Technology

Ardene's Store Expansion Supported by Connected Retail Technology

Sensormatic Solutions offers wide range of loss prevention options and insights to address varied needs in more than 375 fast-fashion retail locations

Delivering the Future: FedEx Unveils Autonomous Delivery Robot

FedEx SameDay Bot is an Evolution for Same-Day, Last-Mile E-Commerce Deliveries

Mixed Place integrates Mixed Reality content at two of Europe’s largest retail chains

After completing projects with Billa and Ahold-Delhaize, the company is now preparing to raise $7 million to market its technology globally

Spotlight on traders in retail: AEB hosts global trade business lunch at Retail Week’s LIVE

VIP Business Lunch on Wednesday, March 27, 12.40 – 1.40pm: “Dynamic global trade environments – what’s the key to success?”

Ryder Disrupts E-Commerce Industry by Enabling Manufacturers to Go Direct to Online Consumers

Ryder’s alternative to third-party marketplaces delivers 270% volume increase with 99.9% on-time delivery in peak season for a global manufacturer

What impact has technology had on the way we shop?

Technology and the internet have already drastically changed the shopping industry, but what does the future hold?

Retail spending bounces back in December but UK retailers faced a tough festive period

Retail spending bounced back in the UK in December 2018 after a tough November as GlobalData’s total retail index rose by 11.5 points

What’s in Store for Retail in 2019? Manhattan Associates Makes its Top 5 Predictions

Shoppers becoming ever more demanding and retailers under pressure to deliver the seamless service experience consumers crave

New JDA Survey Finds Retail C-Suite Embracing AI and Edge Technologies to Improve Customer Experience

New JDA Survey Finds Retail C-Suite Embracing Artificial Intelligence and Edge Technologies to Improve Customer Experience

Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution

New Enhancements Give Store Associates the Tools They Need to Deliver a Consistently Outstanding Customer Experience

Theatro and Honeywell to Develop Enterprise Wide Mobile SaaS Solutions to Empower the In-Store Workforce

Honeywell to resell Theatro SaaS Services to provide a seamless service experience across Honeywell’s Mobility EdgeTM devices and Theatro’s IoT

Tinyclues Leads AI-first Transformation of Retail Marketing

Retailers using AI have measured on average 79% higher campaign revenue and a 51% increase in customer engagement

Zebra’s Mobility DNA Suite Achieves Oracle Validated Integration with Oracle Retail Store Inventory Management

Unified solutions streamline staff communications, device manageability and improve in-store associate productivity

Showcasing Leading AI and ML Solutions, JDA Predicts “What’s Next in Retail”

JDA will showcase how AI/ML helps retailers reimagine customer experiences featuring RaceTrac, bonprix and Morrisons

PR Agency One appointed to help Dutch retail software expand in UK market

Manchester's PR Agency One has just been appointed to help Omnia Retail, a pricing software for retailers, to launch itself within the UK.

Retailers must 'go the extra mile' to overcome inefficient and unprofitable delivery models

Capgemini global study finds 3 in 4 customers would increase spend and be more willing to try new offerings in return for satisfactory online grocery

JDA and InContext Solutions Partner to Provide the Next Generation Retail Merchandising

Combination of InContext’s mixed reality solutions and JDA’s category management solutions empowers in-store retailers

Christy Sports Selects Jesta I.S.’ Foundational Omnichannel Platform to Support Its Growth

One of the largest winter sports specialty retailers in the U.S. implemented Phase One of Jesta I.S.'s end-to-end foundational retail suite

itim presents its pricing and promotions software for retailers

UK retail software vendor, itim, is launching new cloud-based pricing and promotions software in 2019.

Atheon Analytics announces SKUtrak Developer: custom visual data analytics service package

SKUtrak® Developer unlocks advanced business insight by combining retailer and supplier data sources delivered through best-practice visual analytics

Simple driverless transport for quick retail returns

An online retailer’s profitability will stand or fall on having time- and cost-effective returns management.

Retail Stores Still Important for Holiday Shopping Experience

In-store shopper numbers for Black Friday week saw year-over-year improvement

Retail supply chain management and the rise of fast fashion

From the incredible pace of turnover in style trends to the excess waste it produces, today’s fast fashion phenomenon is a controversial topic

Discerning shopping tastes of younger generation around Black Friday revealed

69% of younger shoppers expect customer service to improve during the period, highlighting a desire for a positive experience