Voice Technology

Voice directed / speech recognition, hands-free warehouse and distribution center computing, voice in the warehouse, voice technology and voice systems. Voice Directed Picking and Voice-enabled workers wear a headset connected to a small wearable computer.

Stamping down on prices through ramping up logistics. REMA’s key to success

Any FMCG company will tell you that the only way to succeed in a fiercely competitive market is by streamlining logistics. Voice picking in all distribution centres, and an automated pallet runner have resulted in huge savings for Norway’s REMA 1000 food retail chain.

21-Jun-2013
Stamping down on prices through ramping up logistics. REMA’s key to success
100% uptime
For over 20 years, REMA distribusion, the logistics arm of REMA 1000, has driven warehouse processes in partnership with Consafe Logistics, who provided REMA with a WMS (Warehouse Management System). The company constantly upgrades its system and practices to achieve excellence throughout the supply chain. REMA has six distribution centres throughout Norway. Here we highlight two of them, one in Stavanger that uses manual picking, and one in Trondheim that has introduced a pallet runner to move all dry goods throughout the warehouse.

One of the main benefits REMA’s management experience with their WMS is 100% uptime. "It’s extremely important for us to supply goods as cheaply and efficiently as possible. Through using a WMS that gives us total reliability we can concentrate on greater streamlining of our distribution flows and constantly becoming more efficient", says Narve Lyder Carlsen, IT Manager at REMA Stavanger. 

Handles any level of automation
While the Stavanger warehouse supports manual picking, 30% of goods in Trondheim are moved using a pallet runner. Both systems are controlled by the WMS.

The pallet runner moves all dry goods. It stacks all incoming pallets and refills 270 picking stations automatically. All picking is manual but if a store orders a full pallet from a single producer, the pallet runner automatically packs the pallets. "We have had a slightly better than expected payback since introducing the pallet runner", says Gunnar Pedersen Lian, Logistics Manager at the Trondheim warehouse. "We had to choose between an automation manager from Swisslog, or use the automation manager function in the WMS from Consafe Logistics. We chose to integrate with Consafe Logistics’ automation manager. By using their solution we saved on costs. We knew Consafe Logistics had already integrated into Swisslog and we experienced very little trouble with communication between these systems".

The pallet runner removes man hours and truck drivers, Less people and less trucks now move more pallets around in the warehouse.

Eliminate error, pick by voice
All warehouses use pick by voice, and both the ones interviewed cite the elimination of picking errors as the single largest benefit. Thanks to pick by voice, and controls to ensure correct picking, the process is now almost 100% accurate across the company.

Stavanger has measured a 15% increase in total efficiency, or 3 minutes per assignment thanks to pick by voice. Both warehouse managers agree that picking the right goods first time saves a lot of money. But the benefits are not just measured in efficiencies. "Pickers have both arms free so they lift packages in a more healthy way. The working environment is better as there is not so much noise," says Gunnar Pedersen Lian. "It’s more efficient, takes better care of the picker and the quality of picking is better."

Decision-making on the fly
Both warehouses found the decision making support delivered by the WMS as key to operational efficiency. "We can see how many packages we have to pack within a few hours. We need to pack trucks before the end of a certain period, and we know how many packages there are per area", says Gunnar Pedersen Lian. "I can see what every picker is doing and can use system data to make pickers more efficient. It’s a very good system for planning and helping us reach our goals. We can see very quickly if we need to put in extra man hours in a particular day".

Narve Lyder Carlsen agrees, "We can take out reports on all activities in the warehouse and make decisions on the fly. We can see how an area is working and how individuals are performing. It’s quick to have overview of what’s happening and it’s an easy system for operators to learn, which makes it easy to hire people".

People were also impressed with performance of the WMS. "The WMS is a very stable system and we have very few breakdowns. We run 24 hour days 5 days a week and control the flow of goods at all times", says Gunnar.

Efficiencies throughout the warehouse
It’s very easy for IT and logistics management to extract everything they need to measure KPIs. "Thanks to the WMS we can see efficiencies from truck drivers to picking. Truck drivers are measured on how many pallet transfers they perform per hour and day", says Gunnar. "The pallet runner removed a lot of pallet transfer in Trondheim. It has the same capacity in an hour that truck drivers had in one day".

Partnering for continuous improvement
REMA faces the classic dilemma of expanding its operations without the space to expand its warehousing. By working with Consafe Logistics on a daily basis, the two companies develop processes and tools to optimize flow and solve all issues that arise.

"As well as almost daily contact, we have a management meeting with Consafe Logistics to discuss improvements every three weeks. It’s our way of being the most competitive company in our business", says Narve Lyder Carlsen.

"But one of the greatest advantages of this company is being completely autonomous. We can make whatever changes we want to without having to report to the board. That we we stay sharp, adapt extremely quickly, and use logistics to win the war of the stores", concludes Carlsen.

5 Key learnings for logistics excellence
  • Invest in a flexible WMS that can handle future automation
  • Implement voice picking to eliminate picking errors
  • Act on information immediately
  • Have a “speaking partner” to help iron out challenges as they arise
  • Allow IT and logistics managers to make the necessary decisions without having to report upwards.

Rami Levy increase productivity by 25 percent and eradicate order processing errors with Zetes

Rami Levy, a leading retail chain in Israel, implemented ZetesMedea warehouse execution solution to improve efficiency in its new warehouse.

Honeywell Expands Reseller Network to bring Voice-Guided Software to Global Distribution Centres

Guided Work Solution for Android devices improves voice order picking accuracy and productivity in small and medium warehouses

Honeywell’s Voice Software for Distribution Centres Can Improve Accuracy By Up To 50 Percent

Microsoft Dynamics 365 and SAP Business One users can now deploy Honeywell’s solution to increase productivity performance, accuracy and safety.

Voxware Announces Availability of Voxware Voice Management Suite 2019

Cloud-based Voice Management Suite 2019 is only one of the highlights on display at ProMat 2019

Voxware Expands Global Presence

Two new partnerships expected to increase opportunities in Asia Pacific and Scandinavian Markets

Theatro and Honeywell to Develop Enterprise Wide Mobile SaaS Solutions to Empower the In-Store Workforce

Honeywell to resell Theatro SaaS Services to provide a seamless service experience across Honeywell’s Mobility EdgeTM devices and Theatro’s IoT

Poiesz Supermarkten Achieves 15% Higher Efficiency with Zetes Voice Picking Solution

Poiesz Supermarkten in Sneek (Netherlands) has been using voice picking for ten years to provision their 70 shops

Philips Introduces Its Latest Innovation: the Revolutionary SpeechOne Wireless Dictation Headset

The only professional dictation headset geared for speech recognition

Orion Labs Pioneers Future of Voice With Unveiling of Orion Sync

Introducing the Next Generation of Connected Voice Technology, Orion Sync Equips Teams with Real-Time, Heads-Up Communication

Empirix and MetTel Join Forces to Provide End-to-End Visibility for the MetTel Cloud Network

Empirix and MetTel announced that they will join forces to provide end-to-end visibility for the MetTel cloud network

StarLeaf named one of the fastest growing tech companies in the UK by Sunday Times Hiscox Tech Track 100

StarLeaf has today been named in The Sunday Times Tech Track – one of the most prestigious listings for rapidly growing technology companies in the UK

Softil’s BEEHD Technology Selected for MCC Terminals in South Korea’s High-Speed Incheon Airport Railway Link

Global solution integrator K-Won Corporation selects Softil’s SDK for mission-critical high-speed railway LTE-R Communication Terminals

Expway, Softil in Technology Partnership to Advance Mission-Critical Communications over LTE

World leaders bring to market the most comprehensive end-to-end solution for developers of mission-critical communications systems

Voiteq raises over £5,000 for CAFT in 2017!

In 2017 the team at Voiteq teamed up with CAFT, The Children’s Adventure Farm Trust and we are pleased to announce that raised a total of £5,095

Softil’s BEEHD Technology Chosen for PyeongChang 2018 LTE-R Communication Terminals

South Korea’s Hoimyung Corporation selects Softil’s SDK for mission-critical rail communications services at next Winter Olympics and beyond

Voxware Case Study : Mission Health

Profit from a Smarter Supply Chain

Iptor announces new voice-activated Order Management Solution

Technology developed as part of on-going collaboration with HARMAN

Puerto Rico’s Top Distributor Upgrades to Voxware’s VMS for Real-Time Visibility

ProMat 2017 attendees heard first-hand how real-time data from Voxware helped Puerto Rico Supplies Group operate more efficiently

Voxware Debuts Augmented Reality Solution at ProMat 2017

Voxware’s AR innovation joins its popular Voice Management Suite to drive even more productivity in distribution operations

Assmann Büromöbel Increases Productivity By 20% & Reduces Errors To 0 With Zetesmedea Voice Picking

ZetesMedea Voice picking enabled Assmann Büromöbel to increase productivity by 20% and reduce the error rate to 0%.

Easy ‘Pickings’ for Queenswood Natural Foods with Voiteq

Voiteq improves operational performance at Queenswood Natural Foods

DK Fulfilment Selects Snapfulfil To Support Strategic Goals

Fast-growing third-party fulfilment business, DK Fulfilment has selected the Snapfulfil Cloud WMS to support its ambitious growth plans.

inconso and SemVox Give Pick-by-Voice a New Boost

Pick-by-Voice is a "paperless" picking process, in which the communication between the system and the person takes place by means of human language.

Voiteq Launches Next Generation Solution at IMHX

Voiteq, global providers of Voice-directed work solutions, has launched its powerful ‘next generation’ business intelligence solution VoiceMan Data Analysis at IMHX 2016.

Ehrhardt + Partner Group Expands Offering With Lydia® VoiceSuite

Ehrhardt + Partner Group (EPG) is expanding its solution portfolio with the Lydia® VoiceSuite, a voice-guided system that optimizes all intralogistics processes.

Official Brazil Provider Named For Ehrhardt + Partners’ Lydia

Store Automação is to be the official provider of Lydia®Voice solutions in Brazil.

Voice Solutions Firm Wins Customer Service Award

Voiteq UK, a global provider of voice-directed work solutions has won the 2016 Customer Service Award at the national UKWA (United Kingdom Warehousing Association) annual awards ceremony.

Total Wearable Solutions Deliver Double-digit Gains in Warehouse Worker Productivity

Zebra Technologies Corporation, a global leader in providing solutions and services that give enterprises real-time visibility into their operations, today introduced its Total Wearable Solutions.

topVOX to Demonstrate Latest Voice-Control Systems at IMHX

How can logistics processes be optimised with the help of voice-controlled systems?

Ehrhardt Expands Product Portfolio Following topsystem Takeover

Ehrhardt + Partner Group (EPG) has expanded its product portfolio

Buton and Voxware Announce Value Added Reseller Agreement

Voxware, the largest independent voice application company and provider of Cloud-based voice and analytics solutions, has signed a value added reseller agreement with Buton eBusiness Solutions, an international partner for supply chain markets in Turkey and the EMEA region.

Centriq Group Celebrates Continued Growth in 2015

Centriq Group, the parent company of Voiteq and Cirrus Logistics, is celebrating a successful year

Smart Watch increases warehouse efficiency

From now on topsystem adds Lydia Smart Watch to its Voice product line.

Wilko Selects Voiteq to Upgrade its Voice Solution

The high street retailer has upgraded its Voice-Directed Work solution to obtain greater functionality, reporting and support for future changes across its Service Centres

Significant Merger as E+P Joins Forces With Topsystem

Ehrhardt + Partner Group (E+P) has taken over a majority share of topsystem Systemhaus GmbH

Horseware Keeps a Tight Rein on its Warehousing Operations Thanks to Door-to-Door Voice Solution from BEC and Honeywell

Founded in 1985, Horseware Ireland is one of the world’s most well-known and prestigious designers and manufacturers of riding wear, leisure wear, horse rugs, equestrian products and accessories

The TimoCom Messenger has arrived!

A big step for TimoCom, a bigger step for the industry

Voice technology key to managing Black Friday strain on retailers’ warehouse operations, says Honeywell

Our recent distribution centre survey found that UK retailers face an average bill of 260,000 pounds per site per year just as a result of picking errors in the warehouse

Community FoodBank of New Jersey Implements Voxware to Efficiently Serve More Hungry Families

Hillside-based Organization Uses Cloud VMS to Reduce Picking Shift Length by 30%

Indus Foods chalks up a first with BCP’s Accord® Voice WMS

Indus Foods of Birmingham are breaking new ground by investing in a 10 user Accord® Voice Warehouse Management System (WMS) from IT software specialist Business Computer Projects Ltd (BCP) for its 30,000 sq ft distribution centre.

Panduro Hobby chooses Astro Voice to service its hobby lovers

Panduro Hobby, Sweden’s leading supplier of hobby materials, founded in the 1960s, invests in Astro Voice, a solution from Consafe Logistics to their warehouse in Malmö, Sweden.

Voxware Research Indicates That Most Online Purchases are Returned Due to Retailer Error

57% of respondents answered that most often the reason they return items bought online or by phone is because the item received is incorrect

LogiMAT 2015: Imtradex presents innovative communication solutions for the “Pick by Voice” systems as well as for retailers

Imtradex GmbH exhibits at this year's LogiMAT from 10th to 12th of February in Hall 7, Booth 7D10, their first solution for the retail business is combining a headset with a Motorola-branded radio. In addition, the manufacturer shows the LogiTalk headset series that have been specifically designed with the needs of the “Pick by voice” systems.

BCP signs up for IntraLogisteX

BCP has signed up to exhibit at the inaugural IntraLogisteX Exhibition which will take place at the Ricoh Arena in Coventry on 25th and 26th March, 2015.

Voxware Research Indicates that Consumers Have Little Patience for Incorrect or Late Deliveries, Especially at the Holidays

Nearly 70% are less likely to shop with a retailer online or by phone for future purchases if an item they purchase online or by phone is not delivered within two days of the date promised

Voxware Customer Increases Picking Accuracy and Efficiency with Voice

Voice technology helps Artex improve picking accuracy to 99.6%

Whole Foods Sees Significant Productivity Gains with Voxware Voice Management Suite

Voice technology helps Whole Foods see warehouse productivity gains of 25-35%, leading to full deployment at the company’s ten distribution facilities

Voxware Voice Automation Software Helps Food Distributor Increase Fulfillment Accuracy

Accuracy improvements to over 99% lead to labor savings and improved customer satisfaction for Mt. Pleasant Ice Cream Distributor