Current Issues

Regular Industry Development Updates, Opinions and Talking Points relating to Manufacturing, the Supply Chain and Logistics.

Handheld Promotes Robert Broström To Director Of Service And Support

07-Jan-2019
Robert Broström (pictured)
Director Of Service And Support, Handheld Group
Handheld Promotes Robert Broström To Director Of Service And Support
Handheld Group, a leading manufacturer of rugged mobile computers has promoted Robert Broström to Director of Service and Support. Additionally, in an effort to further strengthen the Handheld customer experience and service quality, this function has been added to the Handheld management team.

As Director of Service and Support, Robert Broström has global responsibility for the Handheld service and support departments serving customers and resellers around the world. In addition to its own service and support centers, Handheld has more than forty authorized service centers worldwide. In this new role, Broström and his team manage both the training and managing these relationships.

“At Handheld, we focus not only on creating world-class mobile computers, but also on the personal attention for our customers, both before the purchase as well as after they have deployed our devices. We recently launched our MaxGo software apps which are designed to facilitate an even easier, safer experience for our customers and their clients and with the promotion of Robert we are taking the next step in building a world-class customer experience. Robert has been a part of the Handheld family since 2008 and his experience and dedication to our customers makes him an outstanding choice for us to achieve this mission,” said Jerker Hellström, CEO, Handheld Group.

“I am excited about the opportunity to make an impact on our customers experience,” says Broström. “We believe very strongly in backing up our rugged computers with a superb customer support to make sure the entire experience is something that our customers would enthusiastically recommend. We intend to continue expanding our support and service focus, in order to support our rapid growth.”

Broström most recently served as Service & Support Manager, a role that he had since 2014. He is based at Handheld’s global headquarters in Lidköping, Sweden and brings more than twenty years of experience to his new role, including previous positions as an IT manager and in quality control.

Handheld’s line-up of rugged PDAs and mobile computers is specifically developed for use in tough environments in industries such as geomatics, logistics, forestry, public transportation, construction, mining, field service, utilities, maintenance, public safety, military, and security.

Johannes Panzer
Head of Industry Strategy for Ecommerce, Descartes Systems UK
Is digitisation the key to preventing cross-border landed costs from disrupting international ecommerce?
Richard Seel
Managing Director Supply Chain & Logistics, Delaware
Meeting the Challenge of Supply Chain Efficiency – How Manufacturers Can Achieve their Goals
Olivier Binet
Managing Director International Markets, InPost
How to build sustainability into last mile deliveries
Ron Volpe
Global Vice President Apps Business Development, Tradeshift
Under-Pressure Retailers Turn to D2C to Level the Playing Field
Craig Summers
UK Managing Director, Manhattan Associates
Margin Erosion is turning the spotlight on the Warehouse
Simon Runc
Principal Visual Analyst, Atheon Analytics
Unlocking the Value in Data
Steve Purvis
Operations Director, Bis Henderson Space
Brexit Uncertainty Highlights Need for Flexible Logistics Strategy
Alan Gunner
Business Development Director, Adjuno
Starting at the source: achieving a sustainable supply chain
Craig Summers
UK Managing Director, Manhattan Associates
Conquering Connected Commerce
Mark Jolley
EMEA Manufacturing, Transport & Logistics Solutions Sales Lead, Zebra Technologies
Augmented Reality is becoming a Retail Reality
Craig Summers
UK Managing Director, Manhattan Associates
The Cost of Doing Nothing
Sam Ireland
International Marketing Manager, Loftware
Are You Navigating Global UDI Compliance?
Stephen Cameron
Business Development Director, SWRnewstar
How the Resource and Waste Strategy Can Empower Industry
Georgia Leybourne
Senior Director International Marketing, Manhattan Associates
Are we embracing the profit potential of the over 50s?
Jon Moody
Chief Executive Officer, SSG Insight
The Future of Supply Chain Management
David Luttenberger
Global Packaging Director, Mintel
Mintel announces top global packaging trends for 2019 and beyond
Andrew Tavener
Head of Marketing, Descartes UK
Compliance Management – it’s time for joined up thinking
Stephen Cameron
Business Development Director, SWRnewstar
Primark's move to 100 per cent sustainably sourced cotton should be commended
Marc Corriveau
Account Manager, Loftware
Changes in packaging result in ROI for F&B products
John Perry
Managing Director, SCALA
Why an extension is best for British businesses
David Jinks MILT
Head of Consumer Research, ParcelHero
Booking a courier? No printer required, says ParcelCompare
Graham Parker
CEO, Gravity Supply Chain Solutions
Mitigating The Risks Of Trade Wars And Tariffs
Sam Ireland
International Marketing Manager, Loftware
How Brexit Will Impact Supply Chain Labeling?
Sid Holian
Managing Director, Bis Henderson Consulting
Three critical steps to a hi-tech, agile supply chain
Manu Tyagi
Associate Partner, Retail and Consumer Goods, Infosys Consulting
M&S and Ocado have signed a £750 million deal to take M&S groceries into the home delivery market
Olivier Frère
Serialisaton Expert, Zetes
Understanding the Tobacco Products Directive
Paul Heiden
Senior Vice President of Product Management, Ultimaker
6 overlooked benefits of 3D printing for your supply chain
Dave Locke
EMEA Chief Technology Officer, WWT
Merged pharmaceutical firms seek fast-track route to savings
Johannes Panzer
Head of Industry Strategy for Ecommerce, Descartes
How to make international ecommerce transparent, efficient and cost-effective
Craig Summers
UK Managing Director, Manhattan Associates
Putting the WOW in the checkout experience
Richard Parfect
Fund Manager, Seneca Investment Managers
The cessation of Airbus A380 production
John Perry
Managing Director, SCALA
What next for British business?
Chris Jones
EVP Marketing & Services, Descartes
5 Key Logistics Trends and Technology Implications for 2019
Craig Summers
UK Managing Director, Manhattan Associates
What is the Checkout of the Future?
Andres Richter
CEO, Priority Software
UK Manufacturing: The Productivity Conundrum