Transport Management

Transport Management and Technology, Distribution Management, Freight, Vehicle Routing & Scheduling Software and Load Planning.

Ferrellgas Expands Descartes Routing Solution to Blue Rhino Division for Enhanced Customer Service

Ferrellgas Expands Descartes Routing Solution to Blue Rhino Division for Enhanced Customer Service
Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Ferrellgas Partners, L.P. (NYSE: FGP), a premier provider of propane throughout the U.S., is expanding the Descartes Route Planner™ solution to its Blue Rhino division to fuel enhanced levels of customer service across its nationwide network for propane tank exchange. Ferrellgas has used the Descartes solution since 2001 to centralize routing for the delivery of propane to residential, agricultural, industrial, and commercial customers nationwide.

“Better distribution performance can pay significant customer service dividends,” said Josh Powell, Director, IT Applications at Ferrellgas. “The intuitive Descartes user-interface makes it easy to train employees. It also allows us to centralize distribution on a single, proven technology platform.”

Using the web-based Descartes Route Planner solution, Ferrellgas generates optimized vehicle routing plans tailored to its delivery network and business requirements. As new orders are received and real-time route updates are presented, dispatchers can adjust routes manually, ask the system for suggestions, or let the system optimize changes to meet confirmed time windows, maintain overall customer service objectives, and optimize distribution efficiencies. More effective route scheduling also helps companies reduce operating costs by increasing route density, lowering total route distances, and decreasing the average miles between stops.

“We’re pleased that the scalability and advanced capabilities of our routing solution are helping Ferrellgas to meet its objectives for reliable nationwide propane delivery, refill and tank exchange,” said Andrew Roszko, Senior Vice President of Sales at Descartes Systems Group. “Using technology to centralize route planning and to standardize delivery can help remove roadblocks to greater distribution efficiency and quality customer service, especially for companies with multiple locations.”