Planning (APS)

Advanced Planning and Scheduling Systems, APS, Sales & Operation Planning (S&OP), Finite Capacity Scheduling, Planning, S&OM, Business Intelligence.

Portal Upgrade For Ship Agency Customers

Portal Upgrade For Ship Agency Customers
A new add-on to GAC’s GACtrack portal claims to offer more job transparency and greater job control to ship agency customers. The company says that as well as being able to view job information from multiple offices on one screen, customers can now: check costs and export service information; view (and query if necessary) vessel line-up information; see updates on job status, including estimated timings of arrivals, departures and services to be provided and advise changes to services where required.

Details are viewed by clicking the ‘Jobs’ screen, which contains information about the supplier, the person who requested the service and a remarks section.

Services provided are listed with estimated and actual costs, in real time, ensuring no surprises when the final bill arrives. The add-on also enables customers to review the billing party and other information and provide feedback to the agent.

An agent’s app
At the same time, GAC has launched a mobile app for its ship agents so they can access and update jobs in real time through their smart phones and tablets. The app provides the status of a job at a glance so that GAC ship agents can share relevant details on-the-go with their customers. The app is also used to access and share information with customers on crew changes and spares deliveries.