Retail

Retail supply chain software for enhanced supply chain efficiency, encompassing warehouse & transportation solutions, inventory control, and strategic/planning modules.

Bulb Technologies brings contextual analytics to TM Forum Catalyst on accelerating CSPs

09-May-2018
Neven Stipcevic (pictured)
CTO, Bulb Technologies
Bulb Technologies brings contextual analytics to TM Forum Catalyst on accelerating CSPs
Bulb Technologies, a leader in service management and customer experience solutions, today announced its participation in a TM Forum Catalyst Proof of Concept (PoC), taking place at TM Forum’s Digital Transformation World conference and exhibition (14-16 May, Nice, France).

Championed by BT, this Catalyst project, Accelerating the shift from Communications Service Providers (CSPs) to Digital Service Providers (DSPs), will set forth a use case for a data-driven digital transformation of the customer journey. Bulb Technologies, along with its partner Cognizant, CloudSense and Software AG, will demonstrate the value of a cloud based experience engine that uses advanced data analytics to dynamically optimise user journeys and provide a personalised buying experience in real time, while reducing manual intervention. Applied on mobile and landline services, this PoC will demonstrate how CSPs can automate telco processes and gain 360 visibility on customers, networks, performance and services to troubleshoot and solve issues more effectively and more easily.

The Catalyst use case brings together real-world elements of a CSP’s business model, technology capabilities and customer experience to create a roadmap for a data-driven digital transformation of omnichannel customer experiences to provide the optimal next best action for customer interaction on mobile and landline services.

Key CSP benefits of the Catalyst use case will include:
  • Transform service interactions and increase efficiency by reducing the time needed to resolve problems 
  • Provide tools that enable customers to manage their data usage themselves 
  • Power-up loyalty programs in order to provide valuable rewards 

“In the industry, everything is about Communications Service Providers becoming Digital Service Providers, but there are still debates as to what this really means and how this can be done. The goal of this Catalyst is to enable the industry to start ‘walking the walk’ and prove how innovative technologies, such as AI can enable CSPs provide a fully digitalised service to their customers, adapted to today’s needs,” said Neven Stipčević, CTO, Bulb Technologies.

“Offering a personalised, omnichannel customer communication is now considered to be part and parcel of the digital experience. However, that's easier said than done, and many CSPs are yet to offer the kind of data-driven experience that customers demand,” said Aaron Boasman-Patel, Vice President AI & Customer Experience at TM Forum. “Catalyst projects like this one are important because they use industry collaboration, facilitated by the Forum, to tackle real-world digital business challenges like accelerating CSPs in offering data-driven experiences. We look forward to seeing what Bulb Technologies, Cognizant, CloudSense, Software AG and BT present during Digital Transformation World.”

TM Forum Catalysts are proof-of-concept projects developed collaboratively by TM Forum members, the global industry association for digital business, connecting companies, individuals and diverse ecosystems, to create innovative solutions to common challenges demonstrating how this can be achieved leveraging key TM Forum best practices and standards.

At the heart of the Catalyst will be Bulb Technologies’ CEMPRESSO suite of solutions. The software platform provides customer support process automation and knowledge management across selfcare and chatbot channels through automated diagnostics, troubleshooting and guided problem solving for all types of telecom services. The CEMPRESSO customer experience management platform collects, processes and analyses relevant data to generate actionable insights and trigger proactive actions to improve overall customer experience level. The scalable big data solution constantly processes data from customer devices, network elements, service delivery platforms and OSS/BSS systems to generate insights for driving of technical operations, customer care and marketing actions.

To see the CEMPRESSO platform in action and meet with Bulb Technologies at Digital Transformation World in Nice (14-16 May 2018) to discuss its Catalyst project further, please contact the team here.

CloudMinds and Sprint Extend Collaboration in AI, Transforming the Retail Customer Experience
1 week ago
New JDA Global Consumer Survey Finds Balance Needed Between Shoppers’ Demands and Privacy Concerns
1 week ago
Erosion of major retailer market share could hike up costs for manufacturers and suppliers
2 weeks ago
Walmart’s robots – from sim to store
2 weeks ago
Matahari Department Store Selects Manhattan Associates To Orchestrate Omnichannel Fulfilment
1 month ago
Click & Collect – The crucial components for success
1 month ago
Case study: Global Beauty Products Brand - Two into one will go
1 month ago
Click and Collect – The crucial components for success
1 month ago
New Digital Tax: ‘Don’t Torpedo the Only Healthy Retail Sector’
1 month ago
Sana to launch customisable SaaS e-commerce platform
2 months ago
Retailers data only 75% accurate, warn industry specialists
2 months ago
CMC brings further automation in today’s fulfilment centres
3 months ago
Health food supermarket chain Planet Organic rolls out itim retail software to support expanding business
3 months ago
IoT captures hearts and minds of retailers, says new report
4 months ago
Fuel Retailing From the Cloud
4 months ago
Red Ledge Launches Engineering Stores And Cost Centre Management System
4 months ago
Mercury Home Textile Sews Up Deal with Manhattan Associates to Enable Omnichannel Transformation
4 months ago
Vipnet selects Bulb Technologies to deliver a personalised and enhanced customer service
4 months ago
Bulb Technologies launches CEMPRESSO Active Care, enabling CSPs provide a premium customer experience
5 months ago
itim launches new order management and mobile software for retailers
5 months ago
OmniChannel Thinking is Jeopardising Retail Success
6 months ago
Vida Shoes International, Inc. Streamlines Supply Chain Operations with Infor
6 months ago
Manhattan Associates Predicts 2018 Retail Technology Trends
6 months ago
Solving the Retail and Supply Chain Dilemma
6 months ago
Why an integrated epos is fundamental to retailers today
6 months ago
Infor Launches Networked Order Management
7 months ago
Tyco Retail Solutions helps retailers protect more of what’s in store with over 63 billion items “retail-ready
7 months ago
Khaos Control Cloud launch Magento (M1 & M2) integration for Cloud ERP customers
7 months ago
Prénatal Retail Uses RELEX to Unify the Supply Chains of Three Leading Retail Brands
7 months ago
Alphamega Supermarkets Works to Drive Modernization with Infor and Indigo Software
7 months ago
Germany’s Bünting Group to use RELEX Solutions in Combi, Jibi & Famila Grocery Chains
7 months ago
RELEX Solutions Strengthens Asia Pacific Presence with New Partnership
7 months ago
Blackwell’s boosts book sales with itim’s mobile technology
7 months ago
Immediacy and Visibility
7 months ago
Honeywell's Connected Retail Solution Driving Productivity Gains In Supermarkets
7 months ago
Logility Unveils Advanced Analytics to Boost Retail Performance
8 months ago
Party City Selects the Most Qualified Candidates with Infor
8 months ago
Manhattan Associates Introduces Customer Engagement Solution
8 months ago
EuroCIS 2018: Detego shows digital InStore solutions for the fashion retail industry
8 months ago
RELEX Solutions to Launch Game-Changing Floor Planning Solution at NRF
8 months ago
Plantagen Sows Seeds for Growth with Infor
8 months ago
Ponden Home Selects BluJay Solutions To Power Enhanced E-Commerce Experience
8 months ago
Detego predicts 5 key trends ahead in retail technology
9 months ago
Tyco Retail Solutions wins 2017 Green Supply Chain Award from Supply & Demand Chain Executive
9 months ago
Next Week Set to be Busiest this Year for Home Delivery
9 months ago
Peoplevox e-book offers free guidance to hard-pressed e-commerce retailers
9 months ago
Detego launches new mobile, chatbot and AI solutions for fashion retailers at NRF
9 months ago
Online Retailer Tips for Cyber Monday
9 months ago
Topshop Owner Gets Systems Makeover with Infor
9 months ago