Retail

Retail supply chain software for enhanced supply chain efficiency, encompassing warehouse & transportation solutions, inventory control, and strategic/planning modules.

Detego predicts 5 key trends ahead in retail technology

18-Dec-2017
Detego predicts 5 key trends ahead in retail technology
Detego, the UK software company behind various IoT and AI initiatives in fashion retail – including RFID based merchandise management and digitally connected “smart fitting rooms” capable of making recommendations to shoppers – has unveiled five defining key trends that will earmark the retail technology scene in 2018 and beyond. These range from further adoption of the Internet of Things (IoT) in everyday retail practices to rising investments in augmented reality and AI powered chatbots that will change the way people shop and interact with stores in future.

Trend # 1: Personalisation
The digital engagement of consumers, both online and in stores, facilitates the compilation of more and more information on customers, their behaviour, tastes and preferences. But making sense of all this data, coupled with the desire for increased levels of personalisation in retail, means there’ll be a greater dependency on analytical and self-learning systems in future.

Trend # 2: Chatbots
Interacting with customers and offering personalised services will bring AI powered chatbots onto the sales floor, meaning that consumers can get rapid assistance for general enquiries directly on their smartphone. In the not too distant future, it will be common practice to pull out your phone and ask a question as you enter a store, rather than seeking out a sales assistant or searching through the rails yourself. For instance, the chatbot can immediately check with other systems in the background if a particular article is available in your size and notify the staff to bring it to you. These chatbots will bring a form of intelligence into the store that is well-known in online retailing, including targeted recommendations and offers, whilst promoting other popular, similar items, bestsellers, or articles on sale.

Trend # 3: Internet-of-Things (IoT)
Just as smart devices are being increasingly adopted in homes, so will IoT technology make more of a mark in retail. The use of sensors and tags on every item will mean that retailers can more accurately monitor the movement of goods and improve inventory management and achieve efficiencies rarely seen before. Devices that communicate with each other in the store will also bring about a wealth of additional insights into consumer behaviour and preferences for particular product combinations, or flag ‘tried-on, but rarely bought’ articles. Consumers´ requests for more personalised offers will also be supported by the use of IoT in retail.  

Trend # 4: Augmented Reality
We’ve already started to see some retailers using augmented reality to engage customers emotionally and enrich their experience of a brand. Augmented reality combined with “location based” services is also making headway by, for instance, allowing retailers to push their locations onto the user´s smartphone using a 3D map; or helping customers find stores or particular items they are looking for in the right size and colour. These technologies will support retailers to bridge the gap between e-commerce and bricks-and mortar retailing, offering consumers a seamless, more true-to-life experience across all channels.

Trend # 5: Open Platforms
Retail IT landscapes of the future need to be as flexible as consumers are. To compete, retail companies must transition their IT systems to open platforms that enable rapid deployment of new solutions and make use of on-demand cloud services to create outstanding customer experiences. Open platforms will allow retailers to combine in-house software with third-party applications as well as to switch services on or off, as and when required. This makes business innovation easier, faster and less expensive. Although open platforms aren’t yet the dominant force in retail IT landscapes, the increasing demand for greater flexibility will drive the industry to embrace “openness” as a way to meet the needs of evolving businesses and changing consumer requirements.

CloudMinds and Sprint Extend Collaboration in AI, Transforming the Retail Customer Experience
1 week ago
New JDA Global Consumer Survey Finds Balance Needed Between Shoppers’ Demands and Privacy Concerns
1 week ago
Erosion of major retailer market share could hike up costs for manufacturers and suppliers
2 weeks ago
Walmart’s robots – from sim to store
2 weeks ago
Matahari Department Store Selects Manhattan Associates To Orchestrate Omnichannel Fulfilment
1 month ago
Click & Collect – The crucial components for success
1 month ago
Case study: Global Beauty Products Brand - Two into one will go
1 month ago
Click and Collect – The crucial components for success
1 month ago
New Digital Tax: ‘Don’t Torpedo the Only Healthy Retail Sector’
1 month ago
Sana to launch customisable SaaS e-commerce platform
2 months ago
Retailers data only 75% accurate, warn industry specialists
2 months ago
CMC brings further automation in today’s fulfilment centres
3 months ago
Health food supermarket chain Planet Organic rolls out itim retail software to support expanding business
3 months ago
IoT captures hearts and minds of retailers, says new report
3 months ago
Fuel Retailing From the Cloud
3 months ago
Red Ledge Launches Engineering Stores And Cost Centre Management System
4 months ago
Bulb Technologies brings contextual analytics to TM Forum Catalyst on accelerating CSPs
4 months ago
Mercury Home Textile Sews Up Deal with Manhattan Associates to Enable Omnichannel Transformation
4 months ago
Vipnet selects Bulb Technologies to deliver a personalised and enhanced customer service
4 months ago
Bulb Technologies launches CEMPRESSO Active Care, enabling CSPs provide a premium customer experience
5 months ago
itim launches new order management and mobile software for retailers
5 months ago
OmniChannel Thinking is Jeopardising Retail Success
5 months ago
Vida Shoes International, Inc. Streamlines Supply Chain Operations with Infor
6 months ago
Manhattan Associates Predicts 2018 Retail Technology Trends
6 months ago
Solving the Retail and Supply Chain Dilemma
6 months ago
Why an integrated epos is fundamental to retailers today
6 months ago
Infor Launches Networked Order Management
7 months ago
Tyco Retail Solutions helps retailers protect more of what’s in store with over 63 billion items “retail-ready
7 months ago
Khaos Control Cloud launch Magento (M1 & M2) integration for Cloud ERP customers
7 months ago
Prénatal Retail Uses RELEX to Unify the Supply Chains of Three Leading Retail Brands
7 months ago
Alphamega Supermarkets Works to Drive Modernization with Infor and Indigo Software
7 months ago
Germany’s Bünting Group to use RELEX Solutions in Combi, Jibi & Famila Grocery Chains
7 months ago
RELEX Solutions Strengthens Asia Pacific Presence with New Partnership
7 months ago
Blackwell’s boosts book sales with itim’s mobile technology
7 months ago
Immediacy and Visibility
7 months ago
Honeywell's Connected Retail Solution Driving Productivity Gains In Supermarkets
7 months ago
Logility Unveils Advanced Analytics to Boost Retail Performance
8 months ago
Party City Selects the Most Qualified Candidates with Infor
8 months ago
Manhattan Associates Introduces Customer Engagement Solution
8 months ago
EuroCIS 2018: Detego shows digital InStore solutions for the fashion retail industry
8 months ago
RELEX Solutions to Launch Game-Changing Floor Planning Solution at NRF
8 months ago
Plantagen Sows Seeds for Growth with Infor
8 months ago
Ponden Home Selects BluJay Solutions To Power Enhanced E-Commerce Experience
8 months ago
Tyco Retail Solutions wins 2017 Green Supply Chain Award from Supply & Demand Chain Executive
9 months ago
Next Week Set to be Busiest this Year for Home Delivery
9 months ago
Peoplevox e-book offers free guidance to hard-pressed e-commerce retailers
9 months ago
Detego launches new mobile, chatbot and AI solutions for fashion retailers at NRF
9 months ago
Online Retailer Tips for Cyber Monday
9 months ago
Topshop Owner Gets Systems Makeover with Infor
9 months ago