Voice Technology

Voice directed / speech recognition, hands-free warehouse and distribution center computing, voice in the warehouse, voice technology and voice systems. Voice Directed Picking and Voice-enabled workers wear a headset connected to a small wearable computer.

Empirix and MetTel Join Forces to Provide End-to-End Visibility for the MetTel Cloud Network

13-Sep-2018
Empirix and MetTel Join Forces to Provide End-to-End Visibility for the MetTel Cloud Network
Empirix, a leading global provider of testing and assurance solutions, and MetTel, a communications and digital transformation leader, announced that they will join forces to provide end-to-end visibility for the MetTel cloud network to improve the communications experience of voice customers.

MetTel Customer Innovation Labs has deployed Empirix’ E-XMS virtualized solution into their network infrastructure to create a quality controlled environment for its production voice-over-IP (VOIP) network. MetTel is expanding its use of cloud and virtualization technologies to future-proof the network and provide the highest network performance quality, increase customer satisfaction, and reduce operating costs by reducing mean time to repair (MTTR) in an on-demand, dynamically scalable environment.

As the industry seeks new ways to decrease costs and complexity while increasing agility, communications service providers (CSPs) are deploying technologies into their Network Functions Virtualization (NFV). Innovations like the fully virtualized Empirix E-XMS are shaping how service assurance monitoring solutions are architected and deployed at scale.

“The digital transformation imperative requires enterprises to make operations more flexible and adaptable to disruptive shifts in the market, essentially future-proofing them,” said Ed Fox, VP of Network Services and chief of MetTel Customer Innovation Labs. “MetTel’s rapid growth requires accelerated quality of service through automation with virtualization solutions such as E-XMS. Visualizing and analyzing every call, end-to-end, enables instant root cause identification of potential issues leading to quicker resolution and predictable problem prevention.

In the digital age, companies are only as good their ecosystem,” said Fox. “We’re happy to welcome Empirix into the MetTel Digital Ecosystem as we build the most flexible and scalable network of the future.”

MetTel has grown at a double-digit pace for several years with record 20 percent expansion in revenue in 2017. The company attributes its long-term, rising growth to a unique business model that harnesses the best communications and network services and solutions from top carriers and IT providers into one seamless, integrated service.

“MetTel is great example of a CSP leveraging full-featured, virtualized technology to improve its customers Quality of Experience (QoE). This implementation illustrates the ease in which virtualized multi-service probes can be deployed to ensure performance and improve customer satisfaction,” stated Franco Messori, Chief Strategy Officer at Empirix. “Furthermore, MetTel is able to leverage their current technology investments to gain deeper insight into the day-to-day operations and management of virtualized production environments.”

StarLeaf named one of the fastest growing tech companies in the UK by Sunday Times Hiscox Tech Track 100
1 week ago
Softil’s BEEHD Technology Selected for MCC Terminals in South Korea’s High-Speed Incheon Airport Railway Link
1 month ago
Expway, Softil in Technology Partnership to Advance Mission-Critical Communications over LTE
4 months ago
Voiteq raises over £5,000 for CAFT in 2017!
7 months ago
Softil’s BEEHD Technology Chosen for PyeongChang 2018 LTE-R Communication Terminals
11 months ago
Voxware Case Study : Mission Health
1 year ago
Iptor announces new voice-activated Order Management Solution
1 year ago
Puerto Rico’s Top Distributor Upgrades to Voxware’s VMS for Real-Time Visibility
1 year ago
Voxware Debuts Augmented Reality Solution at ProMat 2017
1 year ago
Assmann Büromöbel Increases Productivity By 20% & Reduces Errors To 0 With Zetesmedea Voice Picking
1 year ago
Easy ‘Pickings’ for Queenswood Natural Foods with Voiteq
1 year ago
DK Fulfilment Selects Snapfulfil To Support Strategic Goals
1 year ago
Renovotec Wearable Warehousing Device Promotion At Intralogistex 2017
1 year ago
inconso and SemVox Give Pick-by-Voice a New Boost
1 year ago
Voiteq Launches Next Generation Solution at IMHX
2 years ago
Ehrhardt + Partner Group Expands Offering With Lydia® VoiceSuite
2 years ago
Official Brazil Provider Named For Ehrhardt + Partners’ Lydia
2 years ago
Voice Solutions Firm Wins Customer Service Award
2 years ago
Total Wearable Solutions Deliver Double-digit Gains in Warehouse Worker Productivity
2 years ago
topVOX to Demonstrate Latest Voice-Control Systems at IMHX
2 years ago
Ehrhardt Expands Product Portfolio Following topsystem Takeover
2 years ago
Buton and Voxware Announce Value Added Reseller Agreement
2 years ago
Centriq Group Celebrates Continued Growth in 2015
2 years ago
Smart Watch increases warehouse efficiency
2 years ago
Wilko Selects Voiteq to Upgrade its Voice Solution
2 years ago
Significant Merger as E+P Joins Forces With Topsystem
2 years ago
Horseware Keeps a Tight Rein on its Warehousing Operations Thanks to Door-to-Door Voice Solution from BEC and Honeywell
2 years ago
The TimoCom Messenger has arrived!
2 years ago
Voice technology key to managing Black Friday strain on retailers’ warehouse operations, says Honeywell
2 years ago
E-Commerce Trends Driving Distribution Centers’ Need For New Mobile Technology, Voice Applications To Provide Accurate, On-Time Delivery, Honeywell Survey Reveals
2 years ago
Community FoodBank of New Jersey Implements Voxware to Efficiently Serve More Hungry Families
3 years ago
Indus Foods chalks up a first with BCP’s Accord® Voice WMS
3 years ago
Panduro Hobby chooses Astro Voice to service its hobby lovers
3 years ago
Voxware Research Indicates That Most Online Purchases are Returned Due to Retailer Error
3 years ago
LogiMAT 2015: Imtradex presents innovative communication solutions for the “Pick by Voice” systems as well as for retailers
3 years ago
BCP signs up for IntraLogisteX
3 years ago
Voxware Research Indicates that Consumers Have Little Patience for Incorrect or Late Deliveries, Especially at the Holidays
3 years ago
Voxware Customer Increases Picking Accuracy and Efficiency with Voice
3 years ago
Whole Foods Sees Significant Productivity Gains with Voxware Voice Management Suite
3 years ago
Voxware Voice Automation Software Helps Food Distributor Increase Fulfillment Accuracy
3 years ago
Voxware’s Easy Implementation Can Help Companies Deliver During Holidays
4 years ago
With the communications solutions Aurelis Nexus PTT and INVISIO M3, Imtradex present a “Dream team” for fire and police operations
4 years ago
Smiffy’s Implements Voxware’s Cloud Voice Solution to Boost Efficiency and Modernize Its Warehouse
4 years ago
Lucas Systems Introduces Jennifer Voiceplus For Smartphones – Industry-First Voice Picking Solution Will Be Available In Q2 2014
4 years ago
Voxware to Highlight Cloud Voice Management Suite at Modex 2014 in Atlanta
4 years ago
Voxware Powers Through First Half FY 2014 With Significant Growth in SaaS Bookings
4 years ago
Gordon & MacPhail increases productivity by 50% with BCP’s Voice WMS
4 years ago
“Pick by Voice" in freezing temperatures: Imtradex presents proven headset solutions at LogiMAT 2014
4 years ago
Reflections of 2013 and looking forward to 2014
4 years ago