Voice Technology

Voice directed / speech recognition, hands-free warehouse and distribution center computing, voice in the warehouse, voice technology and voice systems. Voice Directed Picking and Voice-enabled workers wear a headset connected to a small wearable computer.

“Accord® transformed our business”

24-May-2013
“Accord® transformed our business”
The Health Store is one of the UK’s leading wholesalers of natural and organic products to the independent health food trade, supplying retailers across the UK mainland, Ireland, Europe and into the Far East with products ranging from organic seeds, nuts and pulses through to natural body care, vitamins and supplements.

BCP (Business Computer Projects Ltd) is one of the UK’s top suppliers of specialist supply chain software to the food and drink wholesale industry and has been a leader in introducing Voice directed WMS to the UK market, installing the first wall-to-wall Voice WMS in the UK food and drink sector in 2002. Clients include BWG, Musgrave, SPAR, ADM Londis, T Quality and Creed Catering.

The 60 user system at the Health Store encompasses BCP’s complete Accord software suite from Purchasing through Sales Order Processing to Financials, Manufacturing and Voice WMS. “It was the most seamless implementation of an ERP system I have ever seen.” says Ryan, “Accord has really transformed our business, bringing us into the 21st century.”

Key benefits, according to Ryan, include data accuracy, visibility, scheduling and efficiency. Accord has improved accuracy throughout the business from goods receiving, to stock through to picking where accuracy rates are now way above 99% and, says Ryan, “Those errors which do occur are usually simple human ones which are often unavoidable.” Members (retail customers) have commented upon how much more accurate orders are since the implementation of voice, claims have dropped massively – by over 60% - and levels of trust have skyrocketed.

Visibility of data within the business is now much better and Accord hastransformed reporting, “giving us fantastic ability to slice and dice data to show us exactly what we need to know about the business,” says Ryan. One of the biggest efficiency gains has been in Picking, where “we are now picking more orders with fewer pickers than we were before we implemented Accord,” explains Ryan.

Tim Ryan concludes: “We are delighted with the results and absolutely convinced we made the right decision in choosing Accord. The investment was substantial, but it paid for itself within just 9 months. It’s improving efficiency throughout the business, both in the offices and in the warehouse, making our business – and those of our customers – much more competitive. Plus, it’s scalable, so we’re already seeing other opportunities to use it to further improve our business.”

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